Customer Experience Design

For over 30 years, Aesthetics has been a leader and innovator in designing patient experience solutions for healthcare, with successful projects in over 50 medical facilities nationwide. We create integrated programs that support the organization’s long-term facility and strategic master plans with the goal of improving customer satisfaction.

Aesthetics’ patient experience design services provides analysis and recommendations regarding a campus’ physical environment, communication strategies and operational policies which impact the experience of patients, visitors and staff on a medical campus.

Our programs are designed to reflect the uniqueness of each medical center and their region. They dovetail with facility master plans, architecture, and interior design aesthetics. These programs integrate Wayfinding, Interpretive Displays, Arts Programs and Interior Design services. They assist in building hospitality-oriented operations practices, which improve patient and visitor encounters and reinforce branding.

To do this effectively, our methodology incorporates input and involvement from a substantial number of hospital leaders, department managers and design team.