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Customer Experience Design Case Studies
Children’s Hospitals and Clinics of Minnesota
 

“While Children’s always seeks to effect physical cure, we also honor the larger journey taking place. The integration of the visual, performing, and literary arts and creative and educational play throughout the hospital provides children and families unique opportunities for healing and the unfolding of new gifts as a result of their experience with trauma or pain.”

Theresa Pesch, Vice President of Development and Executive Director of the hospital’s foundation, Children’s Hospital and Clinics of Minnesota

Children’s Hospitals and Clinics of Minnesota
Various locations, Minnesota

Young Patients and their Families Receive a Warm and Vibrant Welcome

At Children’s Hospital and Clinics of Minnesota, each patient’s experience is understood to be part of a healing journey enlivened by the arts. The new entrance lobby of the Minneapolis campus compellingly invites children and their families into the hospital’s care and into the healing journey.

A multimedia “journey wall,” co-created by Aesthetics with the building’s architect and several of the hospital’s departments, engagingly expresses the hospital’s values.


 

 

 
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